For over 100 years, ABA has helped independent bookstores start up, grow, and succeed. As a national not-for-profit trade organization, ABA provides indie bookstores with education; business products and services; an ecommerce platform; marketing support; and advocacy. ABA’s DEIA (Diversity, Equity, Inclusion, and Access) Member Relations Manager will be responsible for outreach to and support of historically and systemically marginalized and excluded members, as well as ABA member bookstores in the western U.S. This is a new position on the membership team and the position reports directly to the Senior Membership Manager.
The ideal candidate is an energetic, outgoing people person who loves books and bookstores, and has a significant background in the bookselling industry. You will be the primary contact person for bookstores and booksellers from across the western United States, and will work with other membership department team members to ensure member engagement, satisfaction, and access to resources, education, and information. This position will require occasional domestic travel in the future, and some nights and weekends for conferences.
Primary responsibilities include:
- Support the application of a DEIA lens to ensure that all ABA programs work to break down barriers, create equitable access, and address the needs of historically and systemically marginalized and excluded members, including those from BIPOC, LGBTQIA+, Two-Spirit, and Disability communities. This support includes:
- Assistance in the development of ABA programs and services to enhance member benefits and satisfaction
- Administration and outreach for ABA’s BIPOC, LGBTQIA+, Two-Spirit, and Disability meetups
- General outreach to members and non-members to hear their needs and offer support
- Suggestions for conference and educational programming ideas informed by member feedback
- Event scholarship review and award process to support representation
- Fostering strong relationships with bookstores and booksellers
- Membership data collection and maintenance
Other responsibilities include:
- Developing a portfolio of bookstore accounts as the primary liaison with ABA, helping to onboard new members, and supporting the renewal process
- Providing technical assistance and helping members access resources and activities
- Responding to bookstores’ inquiries about new and evergreen programs and services
- Creating data reports through Civi-CRM, including quarterly reports on new member stores
- Traveling to trade shows, forums, and conferences to represent the membership department and provide information about ABA to booksellers (currently not applicable, but may be in the future)
- Demonstrating a commitment to inclusion, equity, and access through continuous learning and development, and modeling inclusive behaviors
Our ideal candidate will have the following:
- Passion for independent bookstores and/or books
- Commitment to and experience supporting diversity, equity, inclusion, and access initiatives and policies
- Highly organized and able to independently and effectively manage short- and long-term projects; strong project management and self-direction
- Ability to work at a fast pace and handle tight deadlines and changing needs
- Demonstrated experience providing excellent customer service, ideally in the bookselling industry, in a calm, empathetic manner
- Concise and clear communication skills via email, phone, and person-to-person
- Proficient computer skills with an emphasis on Google Docs and Microsoft Office, especially Excel
- Bachelor’s or associates degree, or equivalent (comparable nontraditional self-education, i.e. lifelong learner, certificates and/or classes, or work, volunteer, or internship experience equivalent)
Nice-to-haves (or, please still apply if you do not have):
- CRM or other database experience
- Independent bookstore experience
Location: Remote, but candidate should reside in the Pacific or Mountain time zone.
Compensation $45,000-$47,000 (commensurate with experience). Benefits include medical, dental, and vision insurance, as well as paid sick days, holidays, vacation, and personal days.
Please send a cover letter that speaks to why you want this job; your previous professional and/or personal experience supporting diversity, equity, inclusion, and access in the workplace and/or your community; and your interest in independent bookstores; as well as your resume to Daniel O’Brien at email@example.com with the subject line: DEIA Member Relations Manager. Applications will be accepted until the role is filled, with a projected start date in early to mid-October (but will be dependent upon the candidate’s needs.) Please review ABA’s full values statement before applying.
ABA believes diversity and diverse perspectives make our organization stronger, and we’re committed to creating an inclusive environment for all employees and an association that’s representative of all of our members and the customers they serve. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age; ethnicity; color; race; religion; sex; sexual orientation; gender identity and/or expression; marital, civil union, or domestic partnership status; past or present military service; physical, mental, or sensory disability; national, social, or ethnic origin; neurodiversity; pregnancy; family or parental status; and/or genetic information (including family medical history).
Research indicates that historically excluded and marginalized groups only apply for a job if they are a 100% match for a job’s requirements. If you are passionate about ABA’s mission and think you have what it takes to be successful in this role, even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to consider your application.